Refund policy

 Return and Refund Policy

Thank you for shopping at NOCK. We take pride in the quality of our printed cushion covers, sofa covers, table covers, runners, and tapestries. If you are not entirely satisfied with your purchase, we are here to help.

Conditions for Returns

We offer a hassle-free return and exchange policy within [Insert Number, e.g., 7 or 14] days of receiving your order. To be eligible for a return, your item must meet the following criteria:
The item must be unused, unwashed, and in the same condition that you received it.
The item must be in its original packaging with all tags attached.
You must provide the receipt or proof of purchase (order number).
Please note: Items bought during clearance or flash sales are final sale and are not eligible for returns or refunds unless defective.

How to Initiate a Return or Exchange

To start a return or exchange process, please follow these steps:
Contact Us: Reach out to our customer support team via WhatsApp at [Your WhatsApp Number] or email us at [Your Support Email] within the eligible return window.
Provide Details: Include your order number, a brief explanation for the return, and clear photographs of the product if you received a damaged or misprinted item.
Pack the Item: Once our team approves your request, securely pack the items in their original packaging.
Ship it Back: Courier the package to our designated return address:

Returns Department

[B178 Stare Colony Faisalabad]
[Faisalabad , 38000, Pakistan]

Shipping Costs

Change of Mind: If you are returning an item simply because you changed your mind or ordered the wrong size/print, you will be responsible for paying your own shipping costs for returning the item.
Defective or Incorrect Items: If NOCK sent a defective, misprinted, or incorrect item, we will cover the return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
Approval: If approved, your refund will be processed promptly.
Payment Methods: Due to standard e-commerce practices in Pakistan, refunds cannot be reversed directly to cash-on-delivery (COD) orders. Your refund will be transferred via Bank Transfer, JazzCash, or Easypaisa.

Timeline: Please allow [e.g., 5-7 business days] for the refunded amount to reflect in your account after the return is processed.

Exchanges

If you wish to exchange a cover or tapestry for a different print or size, please mention this when you contact our support team. Exchanges are subject to product availability. If the requested item is out of stock, we will issue a refund or store credit instead.

Damaged or Defective Goods

We perform strict quality checks, but if your item arrives damaged, torn, or with a printing defect, please contact us immediately (within 48 hours of delivery) with photographic evidence. We will arrange a replacement at no additional cost to you.